At Naddaf Jewelry, we carefully prepare and inspect every order before shipping.

Customized Products

Customized and made-to-order products, including items with names, initials, photos, engravings, or special designs, are not eligible for return or refund once production has started.

Please make sure all customization details are correct before confirming your order.

Ready-Made Products

For ready-made products, if you receive an incorrect or defective item, please contact us as soon as possible after delivery.

The item must be unused and in its original condition and packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact our customer support and provide clear photos or videos of the item.

After reviewing the case, we may offer a replacement, exchange, or refund when applicable.

Change of Mind

Returns or refunds due to a change of mind are generally not accepted, especially for customized products.

Delivery Fees

Original delivery fees are generally non-refundable unless the issue was caused by an error from Naddaf Jewelry.

Refund Processing

If a refund is approved, the processing method and time may depend on the original payment method.